Like many organisations, Citizens Advice Cornwall have been thinking about how best to deliver services digitally.

Working with Inclusivity researcher Dr. Daniel Derbyshire, they launched a new customer survey to find out what people in Cornwall think about Citizens Advice and how they would prefer to access support.

Dr. Derbyshire helped the Citizens Advice team to analyse the nearly 1000 responses, which are now informing the charity’s next steps

With help from the project, we received over a thousand replies to our online questionnaire which is now guiding how we plan our service for the future to reach more people.

The valuable information we have gathered from the survey will be used to improve the reach of the service.

Wailim Wong

Communications Manager, Citizen's Advice

Wailim also appears in this video from a workshop run by The Inclusivity Project, teaching businesses to make and edit video more effectively. 

Explore and share our free digital resources on workplace inclusion

We have produced three digital resources for you to use and share. Use them to start conversations, share the links, or embed them on your web site.